TERMS & CONDITIONS
This document provides information about us and the legal terms and conditions under which we sell any of our antique, contemporary, or bespoke pieces to you.
Please read these terms carefully and ensure you understand them before ordering. By ordering any of our pieces, you agree to be bound by these terms. We amend these terms occasionally – they were most recently updated on 01 October 2025.
PRICES
Prices are set out on our website and an item is marked as plus VAT where applicable. We reserve the right to alter our prices at any time.
Prices exclude delivery, insurance, customs duties, taxes, or any other associated charges unless specified. These charges will be quoted and invoiced separately where applicable.
From time to time, it may be necessary to increase or decrease our prices, including any alterations to the VAT rate. Any price changes will be confirmed to you at the time of ordering. Pricing on our system at the point of sale will be honoured over in-store price on the floor.
E&CO Collection can arrange for delivery worldwide. For delivery outside SA, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations governing the export of goods from SA and the importation into the destination country. You will also be responsible for the payment of any applicable import duties, taxes, tariffs, and/or other charges of a similar nature.
PAYMENT
Full payment should be made in ZAR only unless otherwise arranged.
Preferred payment is by bank transfer. Your invoice will include all relevant bank information.
We also accept MasterCard, Visa and all major credit cards. We reserve the right to refuse payment by credit card
When making an EFT payment, E&CO Collection advises customers to be vigilant and confirm all relevant and necessary information before making payment. Should the payment be intercepted by fraudulent third parties, E&CO Collection shall not be liable for any loss suffered by the customer. Please be advised that E&CO Collection will not proceed with the contract of sale if we cannot confirm receipt of funds as a result of fraudulent interception.
Orders will not be dispatched and may not be collected until full payment is received and cleared.
LEAD TIMES
Lead times for made-to-measure and bespoke orders can vary from 4-10 weeks. Please confirm your proposed installation date with us at the point of ordering.
Where an item is made to order, we specify a lead time that we do everything we can to adhere to. Occasionally things happen that are outside of our control and may cause a delay to your order. We will do our best to keep these to a minimum and will keep you updated on the progress of your order until completion.
DELIVERY
Your quoted price does not include delivery or shipping unless specifically stated.
You’re welcome to make arrangements for collecting your pieces from our showroom directly on a date that we agree upon. Please note that we can’t accept responsibility for orders damaged in transit once they have left our premises.
We’re happy to provide quotes for SA carriage once the delivery address has been confirmed. Unless otherwise arranged, your piece will be delivered by a third party transport company. Delivery charges are for your account and will be included on the final invoice.
If we are arranging the delivery of your product on your behalf, it is essential that you inspect it upon receipt and report any damage within 48 hours.
If products are not collected or delivered within ten (10) days of notice, a storage fee of R250 per day will apply. All storage fees must be settled prior to release of products.
We are also able to provide an export packing and shipping service, including insurance from our preferred shipper – please ask for a quotation. Alternatively, you’re welcome to handle your own shipping, which means your shipper would take responsibility for collecting your order from our workshops, all export packaging, arranging customs documentation and organising the freight.
Certain countries have certain import limitations and restrictions which need to be considered at the time of the order. We are not responsible for ensuring compliance with any of these restrictions and/or limitations. The onus is therefore on you to determine whether any restrictions will apply.
SHIPPING INSURANCE
Please note any discrepancies such as shortage, non-delivery, leakage and damage on the delivery receipt, including that which may only be superficial damage to the outer packaging, such as denting, scuffing, staining etc.
The time limits for providing notice of claim vary between the different Conditions of carriage or bailment, but timescales are generally very short, and not providing a timely notification will likely invalidate any potential claims.
In the event of damage, please provide clear, good-quality photographs showing any issues. Please submit estimates to the email address provided below before completing any repairs so we may seek approval from our insurance company. Please ensure you retain any correspondence relating to the loss or damage.
Please email info@eandco.co.za with any concerns or questions.
PURCHASE OF ITEMS ONLINE
While we work hard to portray items accurately, variations may occur due to the calibration and settings of individual screens.
You are responsible for noting the sizes of items supplied on our website and supplying the correct measurements for items being ordered. We cannot accept the return of items that do not fit through doorways or are incorrectly specified for the space.
The drawings, samples and sale price provided to you as part of your commission process are confidential and should not be transferred or made available to third parties without prior discussion.
RESERVES
At your request, E&CO Collection will reserve items for a maximum of four (4) business days. If we do not receive confirmation of your intention to purchase within that period, the reserve will be automatically cancelled and the items will be released for sale without further notice. While we will do our best to contact you should another customer request the same item, we reserve the right to release it if we do not hear back from you.
MATERIALS
Our finishes are designed to become more beautiful and valuable over time and with use.
We use high-quality natural materials with variations in colour, pattern, grain, knots and other character markings. We cannot accept returns or refunds based on natural variations in our materials. If a certain level of uniformity is required, please discuss your requirements with us before confirming your order.
Wood is a natural material that moves in response to changes in ambient moisture levels. We only work with wood that has been dried to the appropriate moisture level for our local climate, and we construct furniture in a way that allows it to best respond to changes in ambient conditions. Once a product has left our workshop, we can’t accept returns based on dimensional or structural issues caused by climatic change.
Sheet metal changes dimensionally in response to fluctuations in ambient temperature. Once they have left our workshop, we cannot accept the return of sheet metal products based on issues created by a change in temperature.
FINISHES
The finishes and patination at E&CO Collection are applied by hand with care to each individual piece, so hand finishes will vary slightly.
The colours of our finishing products remain consistent but will appear differently depending on the natural colour of the timber boards on which they’re applied.
All of our brass is supplied unlacquered allowing it to age naturally and more quickly. This is the ideal condition for developing an authentic, aged patina.
Our outdoor furniture pieces are manufactured from mild steel with a weather resistant powder coated finish. The metal is not galvanised unless specified which will be charged at an additional cost, we therefore recommend protective covers and storage in inclement weather to ensure longevity. Items are not suitable for coastal environments.
Please view the examples of your chosen finish on our website before confirming your order.
If you require a higher level of uniformity, please discuss your requirements with us before confirming your order.
All of our finishes are designed to evolve and develop over time, so none are impervious to marking. Our care guides explain what to expect and how best to care for your piece.
WARRANTY AND LIABILITY
If looked after in accordance with our care guides, your piece should offer many years of enjoyment.
We warrant that our items comply with their general description and the narrative on our quotations and invoices. To our knowledge, your order will be free from material defect at the time of delivery.
Our warranty does not apply to:
Any defect in the product arising from: fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
Failure to use the item for its intended purpose, or if you use it other than in accordance with any care guides that we provide.
Any alteration, repair, or modification carried out by you or by a third party; or any specification provided by you. We only supply goods for domestic and private use by consumers. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale – unless otherwise agreed). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
CANCELLATION & RETURNS
Made-to-measure and bespoke pieces
Our made-to-measure and bespoke furniture and lighting items are made-to-order, so if you wish to cancel an order, you need to email us at info@eandco.co.za within 3 days of placing the order, if this is outside the 3 day period listed above, we will unfortunately have to charge a cancellation fee of 50% of the value of the order.
This applies to cancellation of orders prior to delivery. If your order has already been delivered, unfortunately we do not offer a cancellation service.
We do not accept returns on any custom made orders.
Antique pieces
Items are sold as seen so cannot be returned once delivered. We strongly advise that you view any vintage or antique pieces in our showroom prior to purchasing.
Furniture & Accessories
You are entitled to return any standard purchased item from our range within 7 (seven) business days of the product(s) being delivered; In order to obtain a purchase price refund, the product(s) being returned must be sent back to us in accordance with the returns procedure set out below;
Please retain the original packaging of the product(s) and ensure that the items are returned in the new and exact condition they were received in, and in their original packaging. Please inform us of any intended returns prior to dispatch to allow us to track the products.
You will be responsible for the payment of all delivery, packaging, insurance and courier fees or charges incurred by you or us (as the case may be) in the return of non-defective products to us.
Products must be returned to the following address: Die Handelshuis R45, Franschhoek Road, Simondium, 7670. Please ensure that the returned package contains your name, as well as a contact number.
If the incorrect product is delivered to you in error (i.e. It is not the product you purchased), please do not remove the product from its original packaging. Please promptly contact us, so that we can resolve the error by arranging to collect such product from you and deliver the correct product to you as soon as possible.
Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund:
Products that you or any other person has altered, repaired, used, incorporated or added to.
Products which have been used improperly. Please note all our products are made for indoor use only.
Products, whereby their nature of being handmade, may have imperfections or variations in colour, texture and size. These are NOT considered to be a defect, as the imperfections or variations are a fundamental element of the product.
Within 7 (seven) business days of the returned item having been cleared by us, the purchase price for the product/s will be refunded to you. You will be notified by email once your return has been received and processed.
Our returns address is: Die Handelshuis R45, Franschhoek Road, Simondium, 7670
WEBSITE
Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed.
E&CO Collection shall not be liable to any person for loss or damage to computer equipment resulting from the use of this website.
COOLING-OFF PERIOD
In terms of section 44 of the ECTA, you have a cooling-off period within which to cancel your order. We permit cancellations within 7 (seven) days of receipt of the products as long as products are returned to us in their original condition and in their original packaging. (refer returns policy)
Should you decide to return any of the products ordered from us, you will only be refunded for the price of the products. You will be liable for all delivery, insurance, packaging, courier and other shipping charges arising from the return of the products to us.
VARIATION OF CERTAIN DEEMING PROVISIONS IN THE ECTA
By using the Website, you agree that these Terms create a binding contract between us and you, even though these Terms are wholly or partly in the form of a data message. You agree specifically that:
The contract will be treated as if it was concluded at our physical address on the date on which you first made any use of the Website;
An electronic signature is not required by you or us for purposes of agreeing to these Terms;
Your use of the Website is sufficient evidence of your agreement to these Terms;
Any data message sent by either you or us to the other will be deemed to have been sent from our physical address if neither your usual place of business nor residence is located within South Africa;
Subject to the further provisions of these Terms, any communication sent to you by an information system programmed to operate automatically on our behalf will be a data message attributable to, or authorised by us; and
Subject to the further provision of these Terms, a data message sent by you to us will only be treated as having been received by us when an acknowledgement of receipt is sent by us personally or a person who had authority to act on our behalf in respect of that data message.
ANY OTHER QUESTIONS?
If you have any questions on any aspect of E&CO Collection please get in touch with us:
Email:Â info@eandco.co.za
Phone:Â Adriaan +27 (0) 72 444 2962 & Helen +27 (0) 66 216 6358
Post:Â E&CO Collection, Die Handelshuis R45, Franschhoek Road, Simondium, 7670